Travel Planning Comment Form


“People who make a difference”

In an effort to continually improve our service, we need to know about your experience with us.  Please answer all questions by checking the appropriate box, then hitting the submit button when you are finished:

Name:

Email Address:

* Mandatory
Address:

City, State, Zip:
 		 Destination:
Phone Number:   
 Travel Start Date:
# of Days Traveled:  

 

Very
Satisfied

 Satisfied Dissatisfied

Very
Dissatisfied

 Not
Applicable		 Don't
Know
1. Phone response time?

2. Courtesy / manner of agent?
3. Agent's response to your questions?
4. Agent's proactive recommendations to improve your trip? (including saving money)
 
  Yes No Don't Know
5. Were your travel documents delivered when promised?
 
Yes No Don't Know
6. Were your travel documents:
              Complete?
              Accurate?
 
Yes No N/A
7 a. Did you receive the services of the supplier you requested?
          Airline
          Frequent Flyer number
          Boarding Pass/Seat Assign
          Special request (meal)
          Hotel
          Car
          Tour
          Cruise
 
  Yes No
7 b. If not, did agent explain or itinerary read why not?
 
  Very
Satisfied		 Satisfied Dissatisfied Very
Dissatisfied		 No
Opinion
8. Overall, how satisfied were you with Carlson Travel network's service to you?

  Yes No
9. Given your satisfaction with your travel arrangements will you recommend Carlson Travel Network?

Comments


Please hit submit only once and be patient for form processing!
You only need to hit submit again if you have left out a mandatory field.

Carlson Wagonlit Travel

Owned and Operated by
Future Travel Inc.
1085 Hercules Ave., Houston, Texas 77058
Telephone (281) 480-1988 Fax (281) 480-2587